FAQs

Help with Printing

Q. I printed the new clothes for the "Friends" but these are a different size. Where are the dolls for this theme?

A. You probably used a different computer or at least a different browser. All the "Friends" and the themes are interchangeable.

Q. The right side of the picture is getting cut off. What can I do?

A. The size of the image will vary depending upon your browser. The margin size will also vary. Some browsers will allow you to adjust the size of the margin. Check your on-line help files for more info. You can always right click on the image to save it to your hard drive and print from another program. Note: you cannot adjust the margins in AOL.

Q. I live oversees and use A4 paper. Do you have your projects available for this size?

A. No but you can right click on the image, save it to your hard disk and open in another program to scale and print.

Q. When I try to print a pattern page, I only get the banner at the top and side, no pattern. Do I have to do something special to make the pattern print?

A. See the section below "Freeing Up Memory for Printing."

Q. When I try to print some pages, nothing happens. I don't get an error message but nothing prints.

A. See the section below "Freeing Up Memory for Printing."

Q, When I try to print, I get a message saying that my printer is not properly installed but I just printed from another site with no problems.

A.The message is probably irrelevant. See the section below "Freeing Up Memory for Printing."

Freeing Up Memory for Printing

Large images like our patterns need a lot of free memory. When your page doesn't print or only partially prints try freeing up some memory.

Close all other applications and windows.
Make sure you have plenty of free disk space.
Check your printer's help files to see if you can increase the amount of memory set aside for your printer.

If this doesn't work right click on the image, save it to your hard disk and open in another program to print.

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